Privacy Policy for Reton
Update Effective as of Oct 29, 2024
Reton has published this Privacy Policy (or privacy notice) to tell you how we collect, use, disclose, and store personal information. We think transparency is essential, but providing that transparency requires us to make this notice longer than we would like. That is why we have set out the highlights at the top. We have made the full notice as user-friendly as possible, but we welcome your questions and comments (see Contact Us).
Highlights of this Notice
Customers of Our Merchants – We may obtain your personal information when we provide services to merchants, including merchants that use our services to operate loyalty programs. We process this personal information on our merchants’ behalf and recommend you review your merchant’s privacy policy and contact them with any complaints, questions or requests. We also obtain and control personal information about customers when they use our services directly.
Merchants and Their Users – Most information we collected about merchants is business information, not personal information. We use any personal information collected to support and better understand our merchants and provide and improve our services.
Website / Support Service Users – We collect personal information you provide directly, such as your contact information, and information collected through cookies and similar tools. We use this to provide the website, support and better understand our users and provide and improve our services.
Employees / Contractors / Applicants – If you apply for a job with Reton, we use your personal information to consider hiring you. If we hire you, we will use your personal information concerning your employment. A separate privacy notice may apply to employees.
Application of This Notice
What this notice covers
This notice applies to all personal information we collect, use, disclose, and store when you apply for a job with Reton or access our services.
What this notice does not cover
Merchants: As mentioned above, we process personal information for others, including merchants. Please direct any complaints, questions, or requests related to your personal information directly to those merchants. If you are not satisfied with how they respond, you may contact us directly, but we cannot guarantee we will be able to address it.
Non-Personal Information: Information about your business, including your contact information, is not typically personal. Anonymized information is also not considered personal information for this notice. We may anonymize any personal information in our custody, which will cease to be personal.
In some situations, we may rely on exemptions or other permitted conduct under applicable laws, including to collect, use, disclose or store personal information for purposes not described in this notice. We provide services to merchants in many jurisdictions and privacy practices may be adopted to address the specific privacy requirements of particular jurisdictions. If you are unsure if or how this notice applies to you, contact us.
Changes to this Notice
Please note that we may update this notice from time to time to reflect changes in our privacy practices by providing you with notice of the changes. The notice includes but is not restricted to posting a link to the new notice, posting a new one at Reton's Privacy Policy, or sending you a link to the latest one via the contact information you provided. Such changes will be effective concerning your use of Reton’s services after Reton has given notice of the changes. Please review this notice periodically to see whether it has been updated. Your use of Reton's services after we provide notice constitutes your acceptance of those changes.
Processing of Personal Information
Much of the personal information we process is necessary to provide our services and meet our contractual obligations. In most other situations, we rely on our legitimate interest (which, in some countries, would be “implied consent” or a legal exception to the consent requirement, such as where the processing is to prevent fraud). The specific purposes for which we process personal information include the following:
communicate with you
track and process your purchases and report back to you as appropriate
administer, manage, test, and improve our services
better understand the services, such as through reporting and analytics
deliver content and information to third parties, including other merchants and their customers
market and advertise our services
fulfill any other purpose that would be reasonably apparent to the average person at the time of collection
While not stated as a purpose below, we may also use any personal information:
For security purposes, including detecting, preventing and investigating potential fraud
Where required or permitted by law
We may also request express consent to process your personal information in some circumstances, such as when you sign up as a merchant or a user for a merchant, visit our website and we use cookies. We may also de-personalize information, such as through anonymization or aggregation. We may use and disclose such information for any purpose, as it will no longer identify you or anyone else.
Sharing your personal information
We do not sell your personal information to third parties (as "sell" is defined in California law). A "sale" would not include a situation where someone buys all or part of our business (as explained below).
We share your personal information with our employees, contractors, consultants, and other parties, such as affiliates and third-party companies that assist us in providing our services, including marketers, customer support, and hosting services. Below is a non-exhaustive list of the third parties that may have access to personal information under our control.
Will My Personal Information Leave the Country?
We may share your personal information with third parties both within and outside your country. As a result, your data might be collected, used, disclosed, or stored in another country, including Canada and the United States. Privacy laws differ between countries, and your personal information may be processed in a country with less stringent regulations than those in your own. Additionally, your personal information may be accessible to governments, courts, law enforcement, national security authorities, or regulatory agencies in these countries under applicable laws.
Exercising Your Rights to Your Information
Depending on where you are located and subject to applicable laws, you may have the right to request to access, correct, or erase your personal information, object to our processing of your personal information, request the restriction of your personal information in our control or withdraw or change your consent to how we process your personal information, by contacting our Privacy Officer (Contact Us). Keep in mind that merchants control much of the personal information processed by Reton, so you may need to direct your request to the merchant with whom you have a relationship.
As a security measure, our Privacy Officer may request specific information from you in order to verify your identity prior to granting any requests. If we cannot respond to your request promptly or have to refuse the request, we will advise you of the reasons, subject to any legal restrictions. If you disagree with our determination, you may complain to us and we will reconsider. If you are not satisfied with our ultimate determination, you may contact your local data protection authority or privacy commissioner. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.
If you want to designate someone to exercise your rights on your behalf, please send your designation request using the email associated with your account, if you have one, or that you have otherwise provided to Reton. We are not otherwise able to verify your identity.
Where permitted by law, we may refuse or charge a fee for repeat, abusive or inappropriate requests.
Retaining Your Personal Information
We only store personal information as long as necessary to fulfill the purposes for which the personal information was collected, to conduct our business operations and maintain an appropriate historical record of our relationship with you, or to comply with applicable laws, whichever is longer. After this time, the personal information is destroyed or erased. Instead of destroying or erasing your personal information, we may make it anonymous so that it cannot be associated with or tracked back to you.
Securing Your Personal Information
We take steps to maintain physical, technical, and procedural safeguards appropriate to the sensitivity of your personal information. These safeguards are intended to protect your personal information from loss and unauthorized access, copying, use, modification, or disclosure. However, the Internet is not a secure environment, and no computer system is perfectly secure. As such, we cannot guarantee the security of personal information provided to us through electronic means: there is always a risk that your personal information may be accessed or used without authorization.
Need assistance?
Contact our support team via live chat or email us at [email protected]. We’re always ready to help!